FAQS
Top FAQs

What about the price level of your products?

OPPEIN provides the broadest material options and the most obvious price ranges in China, enabling you to satisfy different types of consumers easily. We can suggest you the suitable materials as per your needs to control the price. Our products can satisfy different level market.

How to build kitchen cabinet plans from OPPEIN of China?

5 Steps to Get Your Dream Kitchen

Step 1.Browse through www.oppeinhome.com , find out the kitchen you are dreaming about;
Step 2.Measure your kitchen spaces you will enjoy, send the layout to us;
Step 3.We offer free design for your dream kitchen that you love;
Step 4.We makes the best kitchen at the best price you can easily afford;
Step 5.We ship the perfect kitchen to you, we take care of all the shipping documents you don't like.

How about the after service of OPPEIN product?

Generally, customer often demands the QC to check our goods when we are going to ship. In case of the customer receives shipment and finds some quality problem, we will accept a claim if it is our responsibility. If you are dissatisfied with the service you have received, in the first instance contact the person who deal with your initial requirements as they are best placed to put matters right as quickly as possible. If then you remain dissatisfied with the response, you may wish to make a formal complaint by e-mail to: feedback@oppein.com If you make a formal complaint, please provide all relevant information to help us deal with the issue as quickly as possible. We will send you an acknowledgement of your complaint within five working days and will endeavor to provide a full response as soon as possible.

I want to buy kitchen cabinet, what is process?

The first step is preparing your kitchen layout and telling us your requirements. Our sales will guide you in the rest steps .

Can you send me your product catalogue and price list?

Please download from the link http://www.oppeinhome.com/support/product-manual-2/ . Contact us. Price will be sent to you by our sales rep. later.

If it is possible for our company to work with yours as an agent in our country or become a member of your overseas distribution?

We welcome everybody to join in us as long as his /her company conforms to OPPEIN Franchising Policy. For more details, you can contact us for further negotiations.

Want more details about your project

Please visit your project page to get more information.http://www.oppeinhome.com/project/

Product Information

What's the quality of OPPEIN kitchen cabinets like?

We apply advanced manufacturing management system, including OPPEIN design and order processing software and ERP system, to assure product quality and competitive cost. Hundreds of structures and finishes and thousands of cabinet combinations are dealt with accurately everyday in the factory, in order to meet unique requirement of each different customer on time. OPPEIN cabinets are better quality than most others in their price range. One good way to check the quality is to go to OPPEIN and look carefully at the demonstration kitchens in the showroom.

What kinds of materials does OPPEIN kitchen use for doors?

For the carcass, there there is a wide range of door materials for your options such as solid wood, wood veneer, metal foil, lacquer, PVC, acrylic, laminated, melamine. You can choose whatever you like to make your dream kitchen.

What is the advantage of OPPEIN's hardware?

OPPEIN has established strategic co-operations with international well known hardware suppliers, such as Blum® of Austria (Different from other manufacturers in China with Blum® Chinese manufacturer, we are all imported Blum® hardware directly from Austria), RENOLET® and HETTICH® of Germany. High quality hardware helps to build your ideal kitchen.

Why there's a gap line at the front bottom of the countertop and what's the function?

This small gap is about 2mm deep; it works as the water drop line to protect the cabinets from water so as to increase the kitchen cabinet life span in the long run.

Customized Design

How to customize my furniture?

Give us your floor plan if you have. And tell us the style and material you prefer. About function and size of the furniture, you can tell us your needs if you have ideas.Or we can design for you.

Lead Time

What is the lead time of OPPEIN product?

The lead time differs from different material used, click to get more details:
http://www.oppeinhome.com/support/delivery-info/

Product Package

Is your package strong enough?

After producing the cabinets, OPPEIN usually adopts durable packing suitable for export. We use cartons
for packing to avoid breakage in transit.More package informations please view on http://www.oppeinhome.com/support/packaging-info/

International Delivery

How you make sure product ship safely to destination ?

OPPEIN provides door-to-door delivery solution for customers who want to simplify logistics management, reduce costs, and minimize the risk of loss or product damage. Cooperating with reliable global logistics partners, such as MAERSK, HAMBURG-SUD and HAPAG-LLOYD, we can deliver goods from overseas directly to your locations. Based on your customised requirements, your packages can be directly delivered to your home after following arrival and customs clearance procedures.

Installation

Will you arrange installation for us? Or I must do it by myself?

If you ask local installer, we have vedio and PDF intallation guidance for help.And if not, our installer can fly to help.

How to install cabinets by myself?

You can watch our installation video to learn. http://m.oppeinhome.com/installation